Service Stations
Analytics, database and operational decision support at meaningful scale.
I connect data, business, AI and technology, then carry the answer through to execution.
25+ years across analytics, business analysis, systems and implementation. One connected view of the problem.
I connect the commercial question, the underlying information and the practical route to implementation.
I analyse fragmented or complex datasets, identify patterns, define meaningful KPIs and translate the results into decision-ready information. In petroleum retail, I work with operational and financial information across a large Swiss network and maintain analytical structures supporting profitability, margin analysis and management decisions.
One of my strongest differentiators is the ability to operate between business and IT. I have worked across analytics, business analysis, application management, system support, project management and insurance. That range helps me translate operational needs into clear requirements, data structures and workable technology.
I am comfortable coordinating internal teams and external technology partners without losing sight of the business outcome.
I have repeatedly worked in environments where the answer was not already defined. My role is often to clarify the problem, connect business, data and technology, then guide the work through testing and operational implementation.
Pattern recognition, connected thinking and practical curiosity are central to how I work. I am particularly effective when information is fragmented, processes evolved organically, systems do not communicate properly, metrics are unclear or management needs a more reliable view of what is actually happening.
“I am most useful when the problem is not completely defined yet.”
I help identify realistic AI opportunities rather than adopting AI because it is fashionable. The useful starting point may be an analytical workflow, a document-heavy process, management information, research, knowledge extraction or operational decision support.
“Start with the business problem. Then decide whether AI belongs in the solution.”
Evidence from real systems, international teams and long-term responsibility.
Analytics, database and operational decision support at meaningful scale.
Across insurance, technology, retail operations, analytics and project management.
Translating operational requirements into systems, processes and technology.
Work involving Switzerland, the UK, the US, Canada, Mexico and international teams.
Building databases, analytical models, reports and decision-support tools.
Structured AI-assisted analysis, governed workflows and decision intelligence.
I approach AI as one practical layer within business analysis and analytics. It belongs in the solution only when it improves the work and keeps important conclusions traceable.
I design multi-stage AI workflows rather than relying only on isolated prompts. Each stage has a defined purpose, controlled inputs and a verifiable handoff.
Structured document and business analysis, information extraction, evidence classification and research augmentation.
Task decomposition, controlled inputs, evidence constraints, reusable workflows and verifiable handoffs.
Evidence before conclusion, source traceability, calculation checks, explicit uncertainty and validation before release.
Separating automation, AI-supported interpretation and the points where human judgement remains responsible.
The next phase will not be defined by AI replacing decision-makers. It will be defined by organisations learning where automation helps, where evidence must be verified and where accountability cannot be delegated.
AI will move beyond isolated prompts into controlled workflows with defined inputs, permissions, validation and accountable release points.
Traceability, data quality and uncertainty will matter as much as speed. Useful systems will show why a conclusion deserves trust.
Reporting will become more continuous, contextual and scenario-aware, helping teams respond earlier without confusing prediction with certainty.
Technology can surface patterns and test options. People must still weigh context, consequences and values, then own the decision.
The advantage will not come from having the most AI. It will come from connecting AI, data, governance and human judgement into decisions people can explain and act on.
Reflections on human judgement, responsible technology and the systems of trust that connect them.

Why technological convergence needs human direction, guardrails and values.

The quality of an AI-assisted answer still begins with human intent.

How a ticketing problem became a wider exploration of identity, provenance and programmable trust.
A consulting-style view of the challenges I have helped structure, build and implement.
Personal project · Independently developed outside my employment
An AI-assisted business and decision intelligence system designed with personal resources to examine business and financial information through structured, evidence-driven workflows.
Swiss energy retail · BI & Performance Analytics Lead / Project Manager
SQL-based performance structures and analytical reporting across a large national retail network.
Project Manager
Coordination of the design and deployment of IT infrastructure for a digital refueling station.
Cross-functional implementation
Led the implementation of a digital gift card system across business and technology workstreams.
Energy retail environment
Implementation of an EMV chip card environment within a complex fuel and payments ecosystem.
Complex ecosystem transition
Migration of a large retail network involving business processes, data continuity and multiple technical partners.
Multi-source analytical database
Designed and built a database that integrated multiple sources and gave sales teams clearer visibility of trends and historical performance.
AXA XL / XL / Winterthur Insurance
Designed analytical tools and methods with underwriters and actuarial specialists for use by global teams.
Specifications through enhancement
Contributed across the lifecycle from specifications and RFP development through consultant selection, global UAT, training and support.
GENIUS underwriting system
Conversion and reconciliation of sensitive underwriting, claims and financial information from legacy systems.
International offices
Designed, implemented and tested disaster recovery, backup and infrastructure strategies across international environments.
From insurance operations through systems and projects to analytics, business intelligence and applied AI.
Volenergy AG / Oel-Pool AG
Volenergy AG / Oel-Pool AG
BP Europa SE / Volenergy environment
BP Europa SE
iET SA @ Zurich Insurance
BP Europa SE
AXA XL
AXA XL
AXA XL
No arbitrary scores. Just the tools, methods and domains I use to move work forward.
Analysis has little value unless someone can use it to make a better decision.
What problem are we actually trying to solve?
What data, processes, systems and stakeholders are involved?
What does the evidence tell us?
Can AI improve the work without weakening reliability?
What model, dashboard, database, workflow or system is required?
Can the calculations, evidence and conclusions be checked?
How do we make the result useful in the real organisation?
“AI should increase the quality of a decision, not just the speed at which we produce an answer.”
I have worked across business, data and technology environments where clear communication across disciplines and borders matters.
Advanced IT and Business Management
University of WalesBusiness Administration
University of PhoenixInternational study
College of Southern IdahoBusiness Administration
KV/BMS WinterthurOngoing independent learning and practical experimentation in applied AI, AI-assisted analytics, business intelligence and local LLM environments.
I started in insurance, moved into technology and business analysis, and increasingly specialised in projects, data and decision support. That combination has shaped how I approach problems today.
I rarely see a database as just a database, a dashboard as just a dashboard or a system as just a technical implementation. I want to understand what the business is trying to achieve, what information is available, where the process is breaking down and what would make the solution genuinely useful.
More recently, AI has become another layer in how I approach problems. I do not see it as a replacement for analytics, business knowledge or human judgement. I see it as a powerful additional capability that can connect information, accelerate analysis and expose patterns that would otherwise take considerably longer to find.
My interest is not AI for AI’s sake. It is how AI, data and traditional analytical methods can work together inside reliable business processes. I am particularly comfortable with complex environments where business, technology, data and people all have to work together.
For a conversation about data, business requirements, AI or technology, I would be happy to connect.