René Malle · Decision IntelligenceData · Business · AI · Technology · Execution

Complex systems.
Clear decisions.

I connect data, business, AI and technology, then carry the answer through to execution.

25+ years across analytics, business analysis, systems and implementation. One connected view of the problem.

SwissDecision support across a large national retail network
25+Years connecting business, data, systems and implementation
5Countries of professional exposure across international projects
One connected operating system
DataBusinessAITechnologyExecution
What I do

Five questions I can help your business answer.

I connect the commercial question, the underlying information and the practical route to implementation.

01 Can you turn our data into decisions?

I analyse fragmented or complex datasets, identify patterns, define meaningful KPIs and translate the results into decision-ready information. In petroleum retail, I work with operational and financial information across a large Swiss network and maintain analytical structures supporting profitability, margin analysis and management decisions.

Power BISQLExcelData modellingKPI designForecastingData qualityManagement reporting
02 Can you understand both the business problem and the technology behind it?

One of my strongest differentiators is the ability to operate between business and IT. I have worked across analytics, business analysis, application management, system support, project management and insurance. That range helps me translate operational needs into clear requirements, data structures and workable technology.

I am comfortable coordinating internal teams and external technology partners without losing sight of the business outcome.

BusinessRequirementsDataSystemsAnalysisImplementationBusiness outcome
03 Can you take a complicated project from ambiguity to implementation?

I have repeatedly worked in environments where the answer was not already defined. My role is often to clarify the problem, connect business, data and technology, then guide the work through testing and operational implementation.

System migrationsBusiness requirementsGap & risk analysisData migrationTesting & UATVendor coordinationTrainingChange management
04 Can you find opportunities others may not immediately see?

Pattern recognition, connected thinking and practical curiosity are central to how I work. I am particularly effective when information is fragmented, processes evolved organically, systems do not communicate properly, metrics are unclear or management needs a more reliable view of what is actually happening.

“I am most useful when the problem is not completely defined yet.”
Pattern recognitionRoot-cause analysisConnected thinkingProcess improvementLateral thinkingPragmatic problem solving
05 Where can AI actually improve our business?

I help identify realistic AI opportunities rather than adopting AI because it is fashionable. The useful starting point may be an analytical workflow, a document-heavy process, management information, research, knowledge extraction or operational decision support.

“Start with the business problem. Then decide whether AI belongs in the solution.”
Business problemProcessData & evidenceAutomationAI opportunityHuman responsibilityImplementation
Selected business impact

Experience with operational weight.

Evidence from real systems, international teams and long-term responsibility.

CH700+

Service Stations

Analytics, database and operational decision support at meaningful scale.

+25

Years of experience

Across insurance, technology, retail operations, analytics and project management.

B↔IT

Business + IT integration

Translating operational requirements into systems, processes and technology.

INTL

Global projects

Work involving Switzerland, the UK, the US, Canada, Mexico and international teams.

D→D

Data to decisions

Building databases, analytical models, reports and decision-support tools.

AI

Applied AI

Structured AI-assisted analysis, governed workflows and decision intelligence.

Applied AI

AI is most useful when it improves the decision, not when it becomes the show.

I approach AI as one practical layer within business analysis and analytics. It belongs in the solution only when it improves the work and keeps important conclusions traceable.

AI workflow design

Structure before speed.

I design multi-stage AI workflows rather than relying only on isolated prompts. Each stage has a defined purpose, controlled inputs and a verifiable handoff.

  1. 01Input evidence
  2. 02Context
  3. 03Analytical workflow
  4. 04Structured output
  5. 05Validation
  6. 06Human verification
  7. 07Decision intelligence
01

AI-assisted analysis

Structured document and business analysis, information extraction, evidence classification and research augmentation.

02

Workflow & context design

Task decomposition, controlled inputs, evidence constraints, reusable workflows and verifiable handoffs.

03

Human verification

Evidence before conclusion, source traceability, calculation checks, explicit uncertainty and validation before release.

04

AI + process design

Separating automation, AI-supported interpretation and the points where human judgement remains responsible.

Five-year perspective

Where decision intelligence is going.

The next phase will not be defined by AI replacing decision-makers. It will be defined by organisations learning where automation helps, where evidence must be verified and where accountability cannot be delegated.

01

From answers to governed systems

AI will move beyond isolated prompts into controlled workflows with defined inputs, permissions, validation and accountable release points.

02

Evidence before confidence

Traceability, data quality and uncertainty will matter as much as speed. Useful systems will show why a conclusion deserves trust.

03

Analytics closer to action

Reporting will become more continuous, contextual and scenario-aware, helping teams respond earlier without confusing prediction with certainty.

04

Human judgement stays responsible

Technology can surface patterns and test options. People must still weigh context, consequences and values, then own the decision.

The advantage will not come from having the most AI. It will come from connecting AI, data, governance and human judgement into decisions people can explain and act on.

Perspectives

Ideas behind the work.

Reflections on human judgement, responsible technology and the systems of trust that connect them.

Entangled Intelligence artwork connecting human thought with AI, quantum computing and blockchain
Technology & society

Entangled Intelligence

Why technological convergence needs human direction, guardrails and values.

Prompting Is the New Writing artwork showing a paintbrush joined with digital circuitry
AI literacy

Prompting Is the New Writing

The quality of an AI-assisted answer still begins with human intent.

Reinventing Trust artwork linking live events with AI, blockchain and future technology
Trust infrastructure

Reinventing Trust

How a ticketing problem became a wider exploration of identity, provenance and programmable trust.

Technology & society

Entangled Intelligence

Reflections from GITEX on steering humanity through the next technology wave.

“AI is plugging the holes on the ship we are steering toward success.” That line from a GITEX speaker stayed with me because it captures our moment in history.

We are sailing into the future while fixing, optimising and upgrading the ship at sea. Walking through GITEX, surrounded by AI copilots, humanoid robots, blockchain identity systems and quantum prototypes, I kept returning to one question. Are we steering wisely, or allowing the current to carry us?

We increasingly outsource memory, calculation and parts of decision-making to systems that never sleep. The efficiency is compelling. The risk is that convenience can weaken our willingness to think deeply and understand the systems beneath the surface.

That makes learning, questioning and systems understanding more valuable, not less. In the age of AI, knowledge still matters. Understanding creates leverage.

A convergence of capabilities

AI provides adaptive intelligence. Quantum research expands the computational horizon. Blockchain can preserve provenance and verifiable trust. Robotics brings digital decisions into physical action.

Together, these fields connect intelligence, computation, trust and action. Their convergence may reshape how organisations and societies think, operate and remember. It also raises a more important question: what kind of future do we intend to build with them?

Progress without wisdom is speed without direction. We need guardrails for technology and discipline around human intent. Technology is not neutral in its effects. Human choices shape how it is designed, governed and deployed.

The future is not coded only in silicon. It is coded in values and in the courage to keep thinking for ourselves as machines think with us.

We should innovate consciously. The aim is not to replace humanity, but to extend our capabilities without surrendering responsibility.

AI literacy

Prompting Is the New Writing

In the age of AI, the quality of the answer begins with the quality of the intent.

People often say it is obvious when someone has used AI. They point to familiar buzzwords, generic phrasing and polished sentences that say very little. That criticism is sometimes fair, but it mistakes the tool for the way it was used.

Ask something shallow and you will often receive something shallow. Ask with context, curiosity and a clear purpose, and the system reflects more of that depth back. The old rule still applies: garbage in, garbage out.

Perhaps we should evaluate not only the answers, but also the questions that produced them.

Prompt design is a form of literacy

A prompt reveals how we frame a problem, what evidence we consider important and how willing we are to explore uncertainty. Good prompting is not a substitute for thought. It is structured thought made visible.

Used within the rules and with critical intent, AI can amplify thinking rather than replace it. That requires users to verify sources, challenge conclusions and remain accountable for the final work.

AI has become a kind of continuing university for me. Not because it simply hands me answers, but because it helps me connect ideas I might not have seen together. It can support exploration, but it cannot decide what is true, valuable or right on my behalf.

AI brings more paint. I still choose the subject, hold the brush and take responsibility for the finished work.

The future skill is not merely knowing how to produce an answer. It is knowing how to ask, test, refine and judge.

Trust infrastructure

Reinventing Trust

How a ticketing problem became a wider exploration of programmable trust.

Every unforgettable night begins before the lights go down. It begins with trust.

Every ticket carries a promise, yet too many promises fail. Scalpers reach tickets before genuine fans. Counterfeits leave families outside the gates. Organisers lose visibility when a ticket changes hands. Fans pay more while trusting less.

For decades, the industry has treated a ticket as a static receipt or a barcode on a screen. I began asking a different question. What if a ticket could retain trustworthy information about where it came from, who held it and what it was allowed to do?

That question became Sonaxion, a personal venture concept exploring a trust operating system for experiences.

Technology should make trust quieter

AI can assist discovery, anomaly detection and operational insight. Blockchain can support provenance, authenticity and programmable rules around transfer or resale. Better venue operations can connect that digital trust to physical access. More advanced optimisation technologies remain a longer-term field of exploration, not a claim about the current product.

The important point is not the individual technologies. It is what happens when they work together so naturally that people no longer have to think about them.

People do not buy tickets merely to gain access. They buy anticipation, shared emotion and memories. Technology should protect those experiences, not stand between people and them.

Trust is invisible. We notice it most when it is missing.

Sonaxion began with live entertainment, but the underlying question reaches further. If authenticity, ownership and permission can become easier to verify, where else could trust become almost effortless?

Selected projects

Evidence,
not a job list.

A consulting-style view of the challenges I have helped structure, build and implement.

02Analytics · Database

Petrol Station Performance Analytics

Swiss energy retail · BI & Performance Analytics Lead / Project Manager

SQL-based performance structures and analytical reporting across a large national retail network.

Project detail
The challenge
Bring operational and financial information into a reliable analytical view across a large network.
My role
BI & Performance Analytics Lead / Project Manager.
What I did
Developed and maintained analytical data structures and Power BI reporting. Standardised KPI definitions and governance. Improved reporting automation, management information and data-quality work.
Business value
Clearer visibility of station performance, trends and operational decision factors.
Technologies
SQL, Power BI, Excel, data modelling, KPI governance.
03Infrastructure · Implementation

Digital Refueling Station

Project Manager

Coordination of the design and deployment of IT infrastructure for a digital refueling station.

Project detail
The challenge
Connect a new digital operating model with the infrastructure and business requirements needed to make it work.
My role
Project Manager connecting business and technology stakeholders.
What I did
Developed the business case, coordinated requirements and created the implementation plan.
Business value
A structured route from concept to operational deployment.
Methods
Business case, infrastructure planning, vendor coordination, implementation management.
04Payments · Delivery

Digital Gift Card

Cross-functional implementation

Led the implementation of a digital gift card system across business and technology workstreams.

Project detail
The challenge
Turn a commercial concept into a functioning digital service across multiple stakeholders.
My role
Implementation lead and cross-functional coordinator.
What I did
Connected requirements, partners, testing and operational rollout.
Business value
A coordinated implementation grounded in real operating requirements.
Methods
Requirements, vendor coordination, testing, rollout planning.
Career journey

Experience that connects disciplines.

From insurance operations through systems and projects to analytics, business intelligence and applied AI.

InsuranceITBusiness analysisSystemsProject managementData analyticsDecision intelligence
  1. BI & Performance Analytics Lead / Project Manager

    Volenergy AG / Oel-Pool AG

  2. Senior Sales Support Coordinator

    Volenergy AG / Oel-Pool AG

  3. Cards Analyst / Business Project Manager

    BP Europa SE / Volenergy environment

  4. Business Coordinator

    BP Europa SE

  5. Application Manager

    iET SA @ Zurich Insurance

  6. System Support Analyst / Subject Matter Expert

    BP Europa SE

  7. Property Underwriting Analyst

    AXA XL

  8. IT Support / IT Business Analyst

    AXA XL

  9. Casualty Underwriting Assistant

    AXA XL

Professional toolkit

Capabilities organised around the work.

No arbitrary scores. Just the tools, methods and domains I use to move work forward.

Power BISQLExcelDataverseData modellingData analysisKPI developmentReportingForecastingData qualityETL conceptsBusiness intelligence
How I work

A disciplined route from question to adoption.

Analysis has little value unless someone can use it to make a better decision.

  1. 01

    Understand

    What problem are we actually trying to solve?

  2. 02

    Structure

    What data, processes, systems and stakeholders are involved?

  3. 03

    Analyse

    What does the evidence tell us?

  4. 04

    Augment

    Can AI improve the work without weakening reliability?

  5. 05

    Build

    What model, dashboard, database, workflow or system is required?

  6. 06

    Verify

    Can the calculations, evidence and conclusions be checked?

  7. 07

    Implement

    How do we make the result useful in the real organisation?

“AI should increase the quality of a decision, not just the speed at which we produce an answer.”
Communication & international reach

Clear across languages, teams and countries.

I have worked across business, data and technology environments where clear communication across disciplines and borders matters.

SwitzerlandUnited KingdomUnited StatesCanadaMexico
GermanNative
ItalianNative
EnglishFluent
FrenchGood knowledge
SpanishBasic
Education

Business foundations. Technology depth.

Master of Science

Advanced IT and Business Management

University of Wales

Bachelor of Science

Business Administration

University of Phoenix

ASPECT Exchange Student Program

International study

College of Southern Idaho

Certificate of Proficiency

Business Administration

KV/BMS Winterthur
Continuing development

Ongoing independent learning and practical experimentation in applied AI, AI-assisted analytics, business intelligence and local LLM environments.

About René

I have spent much of my career working between disciplines.

I started in insurance, moved into technology and business analysis, and increasingly specialised in projects, data and decision support. That combination has shaped how I approach problems today.

I rarely see a database as just a database, a dashboard as just a dashboard or a system as just a technical implementation. I want to understand what the business is trying to achieve, what information is available, where the process is breaking down and what would make the solution genuinely useful.

More recently, AI has become another layer in how I approach problems. I do not see it as a replacement for analytics, business knowledge or human judgement. I see it as a powerful additional capability that can connect information, accelerate analysis and expose patterns that would otherwise take considerably longer to find.

My interest is not AI for AI’s sake. It is how AI, data and traditional analytical methods can work together inside reliable business processes. I am particularly comfortable with complex environments where business, technology, data and people all have to work together.

Contact

Let’s solve something interesting.

For a conversation about data, business requirements, AI or technology, I would be happy to connect.

René MalleWinterthur, Switzerland